Shipping & Production
First and foremost - Thank you for supporting us, your orders are immensely appreciated!
As at April 14, 2020 our production facility is in operation and we are producing your orders. Due to the situation, order production is slower than normal.
Since the onset of COVID-19 we have increased our sanitization levels and all employees are healthy and maintaining 10 feet of distance.
We have temporarily suspended local pickups from our production facility, you will no longer see this option at checkout. All orders will be shipped via Fedex or Purolator with contact free delivery standard.
How much does shipping cost?
We offer an amazing flat rate ground shipping fee of only $9.99! That's right, this charge applies to your entire order, regardless of the quantity, product or size.
A rural delivery surcharge will be applied to remote addresses. This is due to the higher costs of delivering to rural areas and will be calculated in the checkout based on your exact location and package size. This additional cost is determined by your Postal Code by the courier company. We charge you exactly what they charge us.
Do you offer Free Shipping?
We offer free ground shipping on qualifying orders over $150*. So load up your cart and save. *free ground shipping is not offered to rural locations due to courier surcharges for remote delivery. The $150 threshold is the product subtotal after any promotional discounts are applied and is not inclusive of any sales taxes or shipping charges.
Where does Posterjack ship to?
Posterjack.ca ships to anywhere in Canada. If you'd like to have an order shipped within the USA, please visit our American website to place an order, Posterjack USA
Can I pick up my order?
UPDATE: Local Pickup is temporarily suspended due to COVID-19 best practices.
If you live in the Greater Toronto Area, you can save some money and pick-up your order from our production facility at 77 Browns Line in Toronto. Just order online, choose the 'GTA Local Pick-Up' option in the shipping page during checkout, and we will contact you to make the arrangements to pickup your package when it is ready.
Is my package going to arrive in good condition?
All orders are packaged with our time-tested, super-tough packaging materials. Less than 1% of our packages are damaged. However, all of our shipments are fully insured, so should any damage occur during shipment, you are completely covered.
How long does it take you to produce my art?
The amount of time required to complete your order depends on the type of product. All times listed are AVERAGE times. If we have a big rush of orders, it can take longer than the times listed. Please bear in mind that each piece of art is a custom product that needs to be produced.
- Posters 1-2 Business Day
- Peel & Sticks 2-5 Business Days
- Fine Art Prints 2-4 Business Days
- Framed Photos 4-7 Business Days
- Barnwood Frames 3-7 Business Days
- Lacquer Frames 3-7 Business Days
- Loft Frames 3-7 Business Days
- Canvas Prints 5-7 Business Days
- Photoboards 5-7 Business Days
- Frameless Mounting 5-10 Business Days
- Metal Prints 7-10 Business Days
- Acrylic Prints 8-12 Business Days
- Gallery Boxes 8-12 Business Days
- Wood Prints 7-10 Business Days
- Acrylic Blocks 3-7 Business Days
- Woodstand Prints 3-5 Business Days
How long will it take until my package arrives?
Shipment time varies depending on your location in Canada. Posterjack is located in Toronto, so your shipping time will increase the further you are from our location. Below you will find the "ESTIMATED" shipping times for select locations. The delivery times are accurate for the majority of cities and towns. For remote locations in any province, up to 10 additional days may be required.
The actual delivery date for your order will be determined when we ship your package. You will receive an e-mail with a tracking code when your package is shipped with an estimated delivery date and real time status. Please use the image below to get a general estimate on shipping times across our great country!
I need my package urgently, can Posterjack ship overnight?
Yes, we can ship your package overnight using Priority shipping. This is overnight to all major centres, cities and towns and two days to all remote locations (weekends excluded). Just choose Priority Shipping in the shipping section of the checkout process. Please Note: This does not mean we can produce and ship your order the same day. Our normal production times still apply. The shipping will be "Priority Overnight" from the day we ship your package.